Question 1

Is it really AI talking to my customers?

Accepted Answer

Yes. KarmasAI uses advanced conversational AI that understands context, handles interruptions, and responds naturally in real time. It goes far beyond a simple phone tree — our agents hold genuine two-way conversations, take notes, and follow up just like a trained receptionist would.

Question 2

Will callers know they're talking to AI?

Accepted Answer

Our AI sounds remarkably natural, with Australian accents available so callers feel at home. Most callers cannot tell they are speaking with AI. We focus on natural turn-taking, realistic pauses, and warm greetings that mirror how a real team member would answer the phone.

Question 3

Is my data stored in Australia?

Accepted Answer

Yes. We maintain full Australian data sovereignty. All call recordings, transcripts, and customer data are stored on Australian servers. We are fully compliant with the Australian Privacy Act and adhere to APPs (Australian Privacy Principles).

Question 4

Can I keep my existing phone number?

Accepted Answer

Absolutely. You keep your existing business number — we set up simple call forwarding so missed or after-hours calls route to your KarmasAI agent. The whole process takes about 5 minutes and requires no technical changes on your end.

Question 5

What happens if the AI can't handle a call?

Accepted Answer

Seamless escalation to your team. If the AI detects a situation it cannot resolve — such as an angry caller requesting a manager or a highly complex query — it will warm-transfer the call to your nominated team member with a full context summary so they can pick up right where the AI left off.

Question 6

How quickly can I get set up?

Accepted Answer

Most businesses are live within 24 hours. We handle the entire setup: configuring your AI agent, uploading your business information, setting up call forwarding, and testing everything end-to-end. You approve the final result and go live.

Question 7

Do I need technical skills?

Accepted Answer

No. We handle the full setup and configuration for you. Once live, managing your account is as simple as using any modern web app — update your business hours, review call summaries, and adjust settings from a clean dashboard. No coding required.

Question 8

What if I go over my minutes?

Accepted Answer

Overage is charged per minute at your plan's overage rate (shown on each plan). There are no surprise bills — we notify you at 80% and 100% of your included minutes so you can upgrade or set a hard cap if you prefer. You are always in control.

Transparent Pricing. No Hidden Fees.

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