Platform Features
The complete AI voice platform
Everything you need to deploy, manage, and optimize AI voice agents at scale. From voice pipeline to analytics.
Voice AI
Human-like voice conversations
Powered by Deepgram STT, Claude AI, and ElevenLabs TTS, our voice pipeline delivers natural conversations with sub-800ms latency. Agents understand context, handle interruptions, and speak with realistic voices.
- Sub-800ms end-to-end latency
- Natural turn-taking and interruption handling
- Multiple voice options including custom voices
- Real-time emotion detection
- Automatic language detection and switching
- Conversation memory across calls
Voice AI Interface
Multi-Language
Speak your customer's language
Deploy agents that detect and respond in 30+ languages automatically. No separate agents needed — a single agent handles language switching mid-conversation.
- 30+ supported languages
- Automatic language detection
- Mid-conversation language switching
- Native accent voice selection
- Culturally-aware responses
- Real-time translation logging
Multi-Language Interface
Knowledge Base
Train agents on your business
Upload documents, FAQs, product catalogs, and website content. Your agents learn your business inside-out and answer questions accurately every time with source citations.
- PDF, DOCX, CSV, and web scraping
- Automatic knowledge extraction
- Source citations in responses
- Version control for content updates
- Conflict resolution between sources
- Knowledge gaps reporting
Knowledge Base Interface
Analytics
Know exactly how your agents perform
Every call scored, transcribed, and analyzed. Real-time dashboards show call volume, resolution rates, sentiment trends, and agent performance metrics.
- Real-time call monitoring dashboard
- Automatic call scoring and grading
- Sentiment and emotion analysis
- Call outcome tracking
- Custom report builder
- API export for your BI tools
Analytics Interface
Campaigns
Outbound calling at scale
Run automated outbound campaigns for lead follow-up, appointment reminders, surveys, and proactive customer outreach. Set schedules, manage contact lists, and track results.
- Bulk contact list upload
- Scheduled campaign execution
- Dynamic call scripts with personalization
- DNC list compliance
- Real-time campaign monitoring
- A/B testing for scripts
Campaigns Interface
Integrations
Connect to your entire stack
Two-way integrations with CRMs, calendars, POS systems, helpdesks, and 50+ tools. Webhooks and API access for custom workflows.
- Salesforce, HubSpot, and Zoho CRM
- Google Calendar and Outlook sync
- Zapier and Make automation
- Custom webhooks for any event
- REST API with full documentation
- POS and EHR integrations
Integrations Interface
Flow Builder
Design conversations visually
Drag-and-drop flow builder for creating custom conversation paths. Define branching logic, conditional responses, and handoff rules without writing code.
- Visual drag-and-drop editor
- Conditional branching logic
- Variable collection and storage
- Human handoff rules
- Template library
- Flow versioning and rollback
Flow Builder Interface
Supervision
Monitor and intervene in real-time
Live call monitoring, whisper mode, and barge-in capabilities. Supervise agents, coach in real-time, and maintain quality across every conversation.
- Live call listening
- Whisper mode for coaching
- Barge-in capability
- Real-time transcript view
- Alert rules and notifications
- Quality assurance scoring
Supervision Interface
Billing & Usage
Transparent usage tracking
Real-time usage dashboards, spending alerts, and per-agent cost breakdowns. Set hard caps, manage overages, and optimize your spending.
- Real-time usage dashboard
- Per-agent cost breakdown
- Spending alerts and caps
- Overage management
- Invoice history and exports
- Multi-currency support
Billing & Usage Interface
Compliance
Enterprise-grade security
SOC 2 compliant, PII redaction, role-based access control, and full audit logging. Meet the security requirements of any industry.
- SOC 2 Type II certified
- Automatic PII redaction
- Role-based access control (RBAC)
- Full audit logging
- Data encryption at rest and in transit
- GDPR and CCPA compliance
Compliance Interface
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